Answers to everything you want to know in 36 questions.
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خصائص المنتج والمواد
8 سؤال
We curate durable, stain-resistant, and breathable premium fabrics. All textiles undergo stringent Martindale friction tests for long-term wear.
All frames are built from 1st-grade kiln-dried solid hornbeam wood with steel serpentine springs, engineered for decades of structural integrity.
Seats feature 35 DNS High-Resilience foam. Backrests combine anti-sagging layered cushions for enduring ergonomics and comfort.
Yes. All fabrics are factory-treated with a nano-protective, water-repellent finish. Liquids bead on the surface for easy spot cleaning with a damp microfiber cloth.
Yes. Our bouclé and chenille fabrics resist claws and scratches while repelling liquids. Industrial-grade microfiber options are also available.
Our photography uses natural lighting, yet screen calibration can alter perceived tones. We strongly recommend ordering our free 7-piece fabric swatch kit before deciding.
Standard models feature natural solid walnut-stained timber legs, with matte black steel options available on select silhouettes.
Yes, all our collections are crafted in our workshops in Turkey with certified partners, ensuring high quality control and prompt delivery.
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الشحن، التوصيل والتركيب
8 سؤال
In-stock models are delivered within 7–14 business days, while made-to-order pieces take 21–28 business days. Tracking is sent via SMS and email.
White-glove floor delivery and assembly are complimentary nationwide. Remote islands and rural zones may carry logistics surcharges quoted in advance.
Our crew carries furniture to any floor with elevators, and up to the 3rd floor without an elevator for free. Higher walk-up floors may incur a handling fee.
No. Professional assembly and installation are completely free across all furniture models. Our crew positions the piece and disposes of packaging materials.
All models are modularly engineered for narrow staircases and elevators, assembled on-site inside your living room by our delivery crew.
Our logistics coordinators confirm shipping appointments beforehand via phone or WhatsApp. You can also view live tracking under your account.
Yes. You can enter separate billing and delivery addresses during checkout. Special delivery to job sites or warehouses can also be arranged.
Yes. We offer insured shipping worldwide, notably across Europe and the GCC. Contact customer support for international customs and shipping estimates.
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الضمان والإرجاع
5 سؤال
We provide comprehensive warranty against structural failures, spring deformations, and foam sag. Accidental damage or misuse is excluded.
To initiate a warranty claim, message customer support with your order number and photos of the issue. Our technical team responds within 48 hours.
يتم قبول إرجاع المنتجات القياسية خلال 14 يوماً من الاستلام بشرط أن يكون المنتج غير مستخدم وفي تغليفه الأصلي. المقاسات والألوان الخاصة لا يمكن إرجاعها أو استبدالها لأنها صنعت خصيصاً بناءً على طلب العميل.
Transit damage is fully insured by us. If outer damage is visible upon delivery, file a report with the courier on the spot and contact us for immediate replacement.
No. Warranty stays with the product. Presenting the original sales invoice allows subsequent owners to benefit from warranty coverage.
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الطلبات المخصصة والعينات
5 سؤال
Yes. Our L-sectionals, U-sofas, and straight sofas can be custom built to your room dimensions. Share your layout via WhatsApp or email for custom drawings and pricing.
Yes. We can customize non-catalog colors and textures using our suppliers' extensive swatches. Contact customer service for minimum quantities and lead times.
Click "Request Free Swatches" on any product page to receive our complimentary 7-fabric palette by express courier to evaluate colors at home.
Yes. Custom corporate logos can be embroidered, printed, or engraved on corporate orders. Contact our B2B desk for minimum order quantities.
We accept credit cards with 3D Secure, bank wire / EFT, cash on delivery, and WhatsApp ordering. Corporate invoicing is also supported.
Yes, installment options of 3, 6, and 9 months are available with partnering credit cards, with seasonal promotions up to 12 months.
Standard orders can be cancelled free of charge within 24 hours prior to production. Custom dimension or bespoke fabric orders cannot be cancelled once cutting begins.
For individual orders, an e-invoice is emailed after dispatch. For corporate orders, tax invoices are issued with company name and tax ID provided at checkout.
Yes, you can check out as a guest. However, creating an account lets you track order history, access warranty certificates, and enjoy member perks.
Clicking "Order via WhatsApp" on any product connects you with our sales team with product details pre-filled. Simply confirm your specifications and address.
Yes. We offer project support and tiered pricing for bulk orders starting from 5 units. Contact us with your requirements for a tailor-made proposal.
You can follow active campaigns on our social channels, email newsletter, and homepage banner. You can also subscribe to our newsletter for a welcome discount on your first order.
Yes. You can explore selected models in person at our flagship showroom in Nilufer, Bursa. We recommend booking an appointment beforehand.
Stock pieces can be returned within 14 days in unused condition for color exchange. Custom-dimension items cannot be swapped once assembled.
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ألم تجد الإجابة التي تبحث عنها؟
Our support specialists are delighted to assist you via WhatsApp, email, or telephone.